FAQ

**Frequently Asked Questions (FAQs) for Superhero Coffee**

**What is Superhero Coffee?**
Superhero Coffee is an online store that specializes in selling premium ground and whole bean coffee. Our products come in 12oz (340g) bags featuring a unique retro superhero-style design.

**What types of coffee do you offer?**
We offer a variety of roasts to suit every coffee lover's taste: dark French roast, medium roast, medium-dark roast, light-medium roast, and light roast.

**Where is your coffee grown?**
Our coffee beans are sourced from the finest farms in South America, ensuring a rich and authentic flavor profile.

**How is your coffee roasted?**
Our beans are expertly roasted by seasoned professionals in the USA to achieve the perfect balance of flavor and aroma.

**Are your products ethically sourced?**
Yes, our coffee is ethically and sustainably sourced through B Corp certified suppliers, reflecting our commitment to social and environmental standards.

**What does 'Specialty Grade Craft Coffee' mean?**
'Specialty Grade Craft Coffee' is a designation given by the Specialty Coffee Association (SCA) to coffee that meets rigorous quality standards. Our coffee has been graded and certified according to these guidelines, ensuring a superior coffee experience.

**Can I purchase coffee as a gift?**
Absolutely! Our coffee makes a great gift for any occasion. The unique packaging and high-quality coffee are sure to impress any coffee enthusiast. Ask about our Gift Cards, too!

**How should I store my coffee?**
To maintain freshness, store your coffee in a cool, dry place away from direct sunlight. An airtight container is recommended to preserve the coffee's quality.

**Is your packaging recyclable?**
We are dedicated to sustainability, and our packaging is designed to be recyclable as part of our environmental commitment.

**How do I know which roast to choose?**
If you're unsure which roast to try, consider starting with our medium roast for a balanced flavor, or explore our range to find your personal favorite.

**Do you ship internationally?**
Currently, we ship within the USA and Canada. We are working on expanding our shipping options to include international destinations.

**How can I contact customer service?**
Our customer service team can be reached via our website's contact form. We strive to respond to all inquiries within 24 hours.

**Can I track my order?**
Yes, once your order is shipped, you will receive a tracking number to monitor the delivery status.

**How do I make the perfect cup of coffee?**
For the best results, use fresh, cold water and measure your coffee grounds accurately. The ideal brewing time and temperature will vary depending on the method and roast level.

**Are there any discounts for first-time customers?**
Yes, first-time customers can enjoy a discount of 10% off with the promo code 10OFF. Sign up for our newsletter to receive other promo codes.

**Do you sell decaffeinated coffee?**
Yes we do, as you can see here!

**How often do you release new flavors?**
We periodically release new flavors and blends. Subscribe to our newsletter to stay updated on our latest offerings.

**Can I visit your roastery?**
We do not have a public roastery, but we love sharing details about our roasting process online. Check out our blog for more information.

**What payment methods do you accept?**
We accept all major credit cards, PayPal, and Apple Pay for your convenience.

**Is your website secure for online transactions?**
Yes, our website uses industry-standard encryption to protect your personal and payment information.

**What makes Superhero Coffee unique?**
Our combination of high-quality, ethically sourced beans, expert roasting, and unique branding sets us apart in the world of specialty coffee.

We hope this FAQ has been helpful. For any further questions, please don't hesitate to reach out to us. Enjoy your heroic cup of coffee!